• How To Pay Online
• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Trust Us
• Liability
• Cancelled Orders
• Address

How To Pay Online

 

Buy with WorldPay Payments

For millions of people around the world, WorldPay is the way to pay - trusted and secure.

An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Our customers accept payments over the internet, by phone, fax and mail. They accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Maestro, Laser, Electron and more. Bank transfers (such as the German ELV system), instalments, standing-order and direct-debit style payments. All in their customer's currency and language - wherever they are in the world.

WorldPay only provides our customers with the ability to process online payments. We do not own or hold information about the goods/services you have ordered or their delivery status, and cannot provide refunds or cancel your order for you.

Buy with Google Checkout

Shop faster and safer online with Google Checkout™.

	Use one login everywhere. With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.
	Shop with confidence. Our fraud protection policy covers you against unauthorised purchases made through Google Checkout, and we don't share your purchase history or full card number with sellers.
	Control spam. You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.

Buy with PayPal

The PayPal logo appears on the RBS WorldPay Payment Method Selection Page. When the shopper clicks on the PayPal logo they are re-directed to PayPal where they are shown the standard PayPal account login page and the PayPal payment (or signup for new PayPal users) proceeds as normal. The shopper is then displayed your normal payment confirmation page.

Shipping & Delivery

 

We Ship Worldwide via UPS
Orders are sent via UPS Express Delivery.
(prices start from £5.00 for UK deliveries up to 5Kgs)

Delivery Times are within 1 - 7 days. All orders are aimed to be dispatched within 48hrs (subject to stock availability)
Deliveries outside of the United Kingdom may take slightly longer.
If your order has not arrived within 7 working days after you receive an email from us informing you that your item(s) have been shipped please contact Customer Services.
We aim to deliver your order next working day from the date of dispatch, which makes ShimmerFX one of the fastest online shopping sites for deliveries, and enables you to track your delivery every step of the way, from dispatch thru to delivery.

Privacy & Security

ShimmerFX Ltd attempts to ensure that the information available on the website at any time is truthful and accurate. All dimensions stated are approximate.
ShimmerFX.com will do its best to correct errors and omissions as quickly as practicable after being alerted to them.

We believe that ordering online with ShimmerFX is completely safe. We are fully confident that any unauthorized person or company can not access credit card information entered on our site.

Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible.

The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet.

We keep no record of your credit card number, so each time you make a purchase you will have to re-enter the information. We feel it is by far the most secure method of handling credit card numbers.

 

Returns & Replacements

We offer a 7 day return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 7 days of receiving the merchandise.
A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. delivery prices are available at www.ups.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. Any items returned to our offices in a damaged state, or not in new condition will not be refunded, and a charge may be applied to get the item re-delivered. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
If you have paid in advance and require a refund, we will refund your money within 30 days.
You must obtain a Return Merchandise Authorisation (RMA) number from admin@shimmerfx.com before returning any merchandise. Note that we will not accept any merchandise sent without a RMA number.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge.
Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. ShimmerFX Limited is not responsible for returned packages if lost or damaged by the shipper.

Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer.

Trust Us

When it comes to products and recommendations, trust us, we don’t take sides. There are no commission arrangements to sell a particular manufacturers’ range, we genuinely offer the best impartial advice on what’s best for you - not for our suppliers.

Liability

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, ShimmerFX Ltd shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that you notify ShimmerFX Ltd of the problem in writing (by letter, email or fax), at the address stated in the confirmation e-mail within 7 working days of delivery following the day of the order, or, in the case of product defect, as soon as the event occurs. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

ShimmerFX.com does not accept liability for:

1. Losses that were not foreseeable to both parties when the contract was made.
2. Losses that were not caused by any breach on the part of ShimmerFX.com.
3. Business losses and/or losses to non consumers.
4. Goods delivered to Work/Alternative addresses given by the cardholder .
5. Items returned to ShimmerFX due to non collection or refusal
   

Cancelled / Refunded Orders

Orders cancelled for any reason other than a service failure directly from ShimmerFX Ltd will be refunded back to the original credit card minus a 10% administration fee. This fee is applied due to merchant charges for each online transaction. For more information, please contact us from our contact page.

 

Address Information

For more information, please contact:

ShimmerFX Ltd,
20 Kemsley Close,
Northfleet,
Kent, DA11 8PH,
United Kingdom
t: +44 (0) 1474 746 274

We pledge to:

1. acknowledge all complaints within 5 working days.
2. advise our consumers how long it will take to resolve the complaint.
3. keep the consumer informed throughout the process.