Free Standard Delivery (Orders Over £60.00)
Standard Delivery From £2.50
our Recorded Signed For™ service gives you complete peace of mind with proof of posting and an electronic copy of the signature available online.
Special Next Day Delivery Take advantage of Special Delivery™ Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK.
Delivery Times
Delivery Times are estimated at 2 to 5 working days within the U.K all though in some extreme cases delivery can take up to 7 days.
If your order has not arrived within 15 working days to UK after you receive an email from us informing you that your item(s) have been shipped please contact Customer Services.
Lost Orders
If an item has been shipped and has not arrived after 15 working days, please contact customer services who will initiate an investigation with Royal Mail. All items are bar coded so that they can be tracked during the delivery process.
All losses are treated very seriously and investigated thoroughly.
If an item is not traced a replacement will be despatched which will require a signature on delivery.
If a replacement is unavailable a refund will be provided.
If a customer experiences repeated problems with losses and non delivery ShimmerFX reserves the right to suspend the account and decline further orders to that customer.
ShimmerFX reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.
If this does not help you with your qurey please either use our live chat facility or call us on 01474 746 274 we will be happy to help.
Returns Policy
We offer a 7 day return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 7 days of receiving the merchandise.
A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
If you have paid in advance and require a refund, we will refund your money within 30 days.
You must obtain a Return Merchandise Authorisation (RMA) number from admin@shimmerfx.com before returning any merchandise. Note that we will not accept any merchandise sent without a RMA number.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge.
Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. ShimmerFX Limited is not responsible for returned packages if lost or damaged by the shipper.
Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. this is charged at standard delivery (as per current royal mail tariff) + £5.00 admin fees
